Terms of Service
Areas of Operation
Areas of service include Hot Springs, AR, and areas surrounding Lake Hamilton.
Payment
All concierge packages and à la carte service must be paid for up front by credit card. We accept Visa, MasterCard, American Express and Discover Card. Any rates listed by Host Hub, LLC are for services rendered directly by Host Hub, LLC and do not include charges for third party vendors, or merchandise purchased to complete the request. A minimum of $150 order for services requested with billing. We can provide services to you within our stated hours of business on our website; no earlier than 8 AM and no later than 6 PM. Once a package is purchased there will be no refunds for services not utilized within the purchased package.
Third Party Expenses
At the User’s request, Host Hub, LLC may purchase items either over the Internet or on the phone with third party vendors with the User’s credit card. In an effort to protect credit card information, User must submit a photocopy of the credit card and the credit card holder’s photo ID, the names must match. In the event that the User initially wants Host Hub, LLC to make purchases for the User, the User will be asked for a credit card to be used for those charges. Such authorization must be made in writing. Any request over $150 must be by email or other written authorization. Host Hub, LLC shall not purchase any item on behalf of the client from a third party unless first authorized to do so by the client. Host Hub, LLC does not warrant or stand behind any purchases made on the User’s behalf. Host Hub, LLC is merely acting to facilitate the purchase and all disputes with charges need to be addressed to your Credit Card Company or merchant. All invoices, shipping information, etc. will be sent directly to Users email address for vendor. If the Host Hub, LLC agrees to make a credit card purchase on behalf of the client (i.e. not made directly with the client’s credit card), Host Hub, LLC reserves the right to charge a convenience fee of 10%.
Host Hub, LLC will not be held responsible for any potential breach of personal information supplied to, or resulting in act or omission, of a third-party merchant.
A la Carte Purchases
Rates for ala carte Host Hub, LLC’ services, after a defined package has been purchased, will be quoted separately.
Cancellations
Host Hub, LLC services canceled within 21-days of arrival date are non-refundable. Preferred vendor services canceled without prior notice may result in the full price of service being charged. Host Hub, LLC is not responsible for any cancellation charges that may be incurred with partner companies, i.e. fishing charters,rentals, etc., and all partner cancellation fees are at the partners discretion.
Access to Property
If the task requested by the client requires access to a business or residence, arrangements must be made to allow Host Hub, LLC access to the property. If, for any reason Host Hub, LLC cannot gain access, the full charge will be assessed to the client. Clients may choose an option of a key safe to arrange for service access or arranging for key pick up and drop off if the client is not available. If prior access is not provided and client is not present at time of delivery, a $75 re-delivery charge will be assessed.
SERVICES:
Concierge services are providing you with support to make your vacation a success. Services may include dining reservations, excursion booking, transportation arrangements, lake toys and other types of extracurricular rentals. In addition, concierge requests do not include providing any secretarial services such checking email, creating spreadsheets or placing postings online. Other than that, we can find, research, book, call, order online and do just about everything else you’d like for us to do on your behalf.
Grocery Deliveries – Host Hub, LLC will make every attempt to complete the User’s order in one delivery, but please note large orders may have to be completed in multiple deliveries. Depending on scheduling, housekeeping, access to your home/condo, weather, and traffic, we are unable to guarantee delivery prior to arrival. It is our goal, however, to deliver your order before you arrive.
Host Hub, LLC does not guarantee the quality of goods or services and shall not be held responsible for any damages arising from consumption or use.
Host Hub, LLC cannot order or deliver alcoholic beverages of any kind if your rental destination is located in a dry county.
Limitations
By agreeing to our terms, you realize that there are inherent limitations to the services we are to provide. We will not make illegal purchases on your behalf or represent you in any unlawful or illegal way. For purchases made on your behalf, Host Hub, LLC nor its employees will be held accountable for returns, refunds, or guarantees on behalf of the products or services you are purchasing. We will take all the precautions necessary to protect your information, but we will not be held responsible or accountable or liable for any reason whatsoever should your information become exposed or if you are not pleased with the products or services you approved for us to charge on your behalf. Host Hub, LLC will also not lie on your behalf for any reason or be involved or responsible for any of your personal, business, financial or other actions. Our operators will not honor fraudulent outbound calling, money collections, prank calling or other illegal activities.
Time Limitations – Please keep in mind that to better service all of our clients we would appreciate your prompt inquires. We require a minimum of 72-hours to process your bookings and cannot guarantee Host Hub, LLC
service, or any local merchants or restaurant availability. Should you not respond to emails, text messages or phone calls from Host Hub, LLC, we will assume our services are no longer needed and will cancel your selected package. There will be no refunds for lack of contact or response by the User.
Travel Arrangements – Travel Arrangements are also offered as part of our services. Host Hub, LLC will try to find you the best deal for ground transportation services, etc. As the customer, you are accountable for the final selection of your destination or service provider. If you are not pleased with any services referred to by our operators, please contact the service provider rather than Host Hub, LLC. Once we make a purchase or place an order for travel related services, we will not be held responsible for any refunds or disputes. It will be your responsibility to inquire upon any cancellation rules prior to booking and dispute any concerns you have directly with the service provider. Host Hub, LLC will not refund, credit or be held responsible whatsoever for any travel related purchases.
Text Messaging – from time to time, we may offer to text you the information you are looking for. Whether you are looking for movie times, directions or a telephone number, we’ll send you a text message. You agree that by saying yes to receiving the text message, you may be charged by your cell phone company. Host Hub, LLC will not reimburse or be responsible for your text message charges.
Communications – When you purchase one of Host Hub, LLCs’ packages, you will be assigned to a dedicated team. These staff persons will be your primary contact points for you to place your requests. Your provider will only work and communicate with the person who booked our services regarding your visit to our area. This will eliminate any miscommunications and streamline your vacation planning process.
You may reach your Host Hub, LLC via email or telephone. Please take note that your we will not be available 24/7. Our dedicated team are available Sunday through Saturday from 8am – 6pm central time. For times when we are not available, you will still be able to send us messages via email or text and we will contact you during the next business day. If there is an emergency, you can text our business phone at 918-568-9959.
Merchants – The list of merchants Host Hub, LLC works with is constantly changing. Due to circumstances beyond our control, merchants periodically drop from the program or change their rates. For all packages booked the merchant will honor the rates already quoted to the User.
Privacy – Host Hub, LLC know how important privacy is to you and is committed to honoring your privacy. All personal and credit card information obtained is gathered for the purpose of providing concierge services and billing the client for services rendered. At no time, will the collected information be disclosed to a third party, except for the purpose of completing the client’s financial obligation to Host Hub, LLC or for purchases pre approved by the User. Our website is PCI-Compliant, and all efforts are made to secure personal information of Host Hub, LLCs’ clients.
Limitation of Liability
In no event will Host Hub, LLC, any of its partners, providers, affiliates, including their respective officers, directors, employees or representatives, be liable for any indirect, incidental, compensatory or punitive damages or damages resulting from personal injury, vehicular accidents arising out of the use, inability to use, or the results of use of the service. You agree to indemnify, defend and hold harmless Host Hub, LLC, its service providers,
and each of their subsidiaries, affiliates, officers, directors, shareholders, beneficiaries, members, partners, employees, contractors, providers, third-party vendors, excursion companies, consultants, attorneys and agents and their respective successors and assigns, if any, (collectively the “Indemnified Parties”) from and against all claims, actions, losses, liabilities, damages, costs and expenses (including, but not limited to, attorneys’ fees and costs) arising from or relating to your use of the Services . Recommendations of third-party vendors are at your own risk and Host Hub, LLC shall not be held responsible for any dissatisfaction from any service or merchandise. The decision to use any third-party service vendor is totally your own and is only a recommendation by us and holds no guarantees for satisfaction. Any complaints, refunds, etc. should be directed to the specific vendor and not to Host Hub, LLC. Host Hub, LLC comments and recommendations presented are based on research and opinions collected and are subject to change at any time. In addition, all responses will be provided based upon reasonable research and efforts on behalf of our staff.
We use all reasonable efforts to monitor the goods and/or services provided by our service partners but we cannot accept responsibility for any loss, liability or cost incurred by you as a result of any acts or omissions of service partners nor can we guarantee the accuracy of information supplied to you by service partners. No guarantees can be given on behalf of any service partners. You shall require seeking compensation for any loss or damage suffered directly from the service partner.
Host Hub, LLC holds the right to refuse any business it feels is unsafe and unsuitable for its employees.
Notice:
All notices to a party shall be in writing and shall be made via e-mail. Notice shall be deemed given 24 hours after an e-mail that is not returned to the sender is sent, or 3 days after deposit in the U.S. mail, to you at the address provided by you upon registration and to Host Hub, LLC at the email address set forth below.
joshua@hosthubhotsprings.com
Host Hub, LLC will from time to time make changes to our terms of use policy as circumstances require. Changes will be effective when they have been posted on the Host Hub, LLC website.
Governing Law – Any and all disputes arising from these Terms of Service for the performance or execution thereof shall be governed by the laws of the State of Arkansas and shall be submitted by the parties for arbitration under the rules and regulations of the America Arbitration Association.
- Host Hub, LLC. All rights reserved.